CSS is pleased to welcome Yusep Aich as our new Director of Service Operations, reinforcing our ongoing investment in talented leadership as we scale our national service platform. This addition reflects a continued focus on enhancing an already strong service platform as CSS expands its national footprint and supports an increasingly complex client base.
Yusep brings more than 20 years of experience in the security and safe industry, where he has built and led high-performing service teams, supported large technician networks, and implemented programs that enhance response times, accountability, and overall customer satisfaction. His leadership combines disciplined operations with a strong focus on people, helping organizations deliver consistent, high-quality service across broad service areas.
As CSS continues to expand its national service platform, Yusep will play a key role in scaling our customer support to maximize consistency, visibility, and operational alignment across our footprint. This includes continued investment in advanced systems, workflows, and automation to enable efficient, reliable execution.
A Service Approach Built on Trust
For Yusep, service in the security industry carries a unique responsibility.
“Security is one of the few industries built entirely on trust. You aren’t just providing equipment—you’re providing peace of mind.”
That perspective shapes how he approaches customer service. Rather than focusing solely on fixing issues, his philosophy centers on anticipating needs and reducing friction for customers.
“Good organizations fix problems when they break. Great ones build systems where customers feel supported before they even have to ask.”
Building Teams That Deliver More
A consistent theme throughout Yusep’s career has been the development of strong, capable service teams. By creating clear paths for advancement and strengthening onboarding and training, he has helped build organizations where technical expertise and customer focus go hand in hand.
He also emphasizes what he calls “the last 10%”—the difference between completing a job and delivering a great experience.
“Great teams don’t just fix the issue. They explain what happened, check the surrounding components, and leave the customer confident that everything has been handled.”
A Clear Focus for CSS
At CSS, Yusep will focus on advancing service operations to support continued growth—optimizing workflows, increasing visibility across the service lifecycle, and leveraging systems and advanced automation to further enable scalable, consistent execution for customers and partners.
“I was drawn to CSS because of its reputation for taking service seriously. The opportunity is to build on that strong foundation and continue raising the standard—where every interaction reflects reliability and professionalism.”
His vision for success is straightforward:
“I want customers to describe our service as invisible—because everything works exactly as it should.”
We’re pleased to welcome Yusep to CSS and look forward to the impact his leadership will have on our customers and team as we continue to elevate the overall customer experience at scale.
To learn more about CSS and our service capabilities, visit combinationsecurity.com or connect with our team.